How are delivery fees calculated?
The delivery fees, applicable to self and third party both, are configured during the order app setup. It is calculated as a sum (A) of cost for base distance (B) and an additional charge (C) for each subsequent km (D) above the base. Thus, A = B + (C x D).
This fee can be borne by the merchant or be split with customers, on a fixed or percentage basis.
In case you want to make changes to your configured delivery fees, please write to success@hashtagloyalty.com with the required details.
Related Articles
How is delivery time calculated?
The delivery time is calculated as a sum of the pre-defined preparation time and estimated delivery time, currently at 20 minutes and 30 minutes respectively.
What is Wefast delivery insurance?
Insurance offers protection against any damage during delivery or if the order is not delivered. Wefast charges 0.8% of order value as insurance over and above the delivery fee. Kindly share all the details with the team regarding the orders - order ...
What are the different delivery types?
There are two types of delivery, self and third party. In case of self, the delivery is fulfilled by your own staff as opposed to a rider from a delivery fleet in case of a third party.
How to reschedule the delivery time?
This can be done via the order management dashboard by simply clicking the pencil icon next to the existing delivery time on the order card, and editing it to the new time as required. In case of upcoming orders, the same can be done from the Future ...
How to change the maximum delivery distance for my store?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: Select Settings from the dashboard navigation. Select Online Ordering from the settings tab. Under Delivery you can change the maximum delivery distance for ...