How does Point Expiry work?
Point expiry works based on a customers in-activity at your business. For example, if the point expiry period is set at 365 days or 1 year, a customers points will expire if he or she does not make a transaction for 365 days.
Examples:
Point Expiry set as 365 days.
Customer A visits the business on 05 January 2020. Customer A's points will expire on 04 January 2021 in case the customer does not make another purchase within that period. If Customer A visits the business on 10 August 2020, the points will now expire on 09 August 2021 subject to inactivity.
There are two reminders that can be sent to a customer to remind them about expiring points. These reminders can be set 30 & 60 days prior to the expiry date.
Related Articles
How often do expiry SMSs go out to customers?
You can send upto 2 expiry SMS's to the customers.
How do Tier based Loyalty Programs work & how can I enable them?
To create a Tier Based Loyalty Program, follow the steps mentioned below: Login to your Business Dashboard In the main menu on the left hand side of the page, click on Loyalty and click on Create Loyalty Program (the button on the top right corner) ...
Add optional filters
Send a campaign to a specific gender or customers belonging to a particular age group or having a specific point balance!
Body
Enter the content of the email here. You can choose to add variables (For example: {{1}}, {{2}}) that can be later mapped to fields like the customer's first name, point balance, unique Thrive URL, current tier etc while creating campaigns.
Body
Enter the content of the email here. You can choose to add variables (For example: {{1}}, {{2}}) that can be later mapped to fields like the customer's first name, point balance, unique Thrive URL, current tier etc while creating campaigns.