How to track the rider's location?

How to track the rider's location?

On confirmation of the order, customers receive an SMS communication with the details of the rider, along with a tracking link from the fulfilment partner.

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    • How does rider assignment work?

      Rider assignment is done automatically by our system using a matching algorithm based on their availability, preparation time and the delivery location. For deliveries within 7km it matches with riders from Shadowfax and beyond 7km it matches with ...

    • How to assign a new rider?

      This can be done via the order management dashboard by simply clicking the pencil icon next to the existing rider on the order card. The system will automatically search to match a new rider and assign them to the order.

    • How long does it take to assign a new rider?

      It typically takes up to 5 minutes to assign a new rider to an order

    • What are the different delivery types?

      There are two types of delivery, self and third party. In case of self, the delivery is fulfilled by your own staff as opposed to a rider from a delivery fleet in case of a third party.

    • Is third party delivery serviceability available for my area?

      You can check the serviceable areas for third party delivery in this sheet: https://docs.google.com/spreadsheets/d/1xVibGLPA_K0Vj5kX94eCVb4NPId2ie_tow7iqnQI_yk/edit#gid=0