Growing Your Business | Feedback

Feedback
How to set up Feedback?
Here's a short tutorial to help you set up feedback for your brand:
What happens in the case of a poor review? (For Customer & Business)
A poor review is when your overall CSAT (Customer Satisfaction Score) is less than 2.5 out of 5. In this case, an ‘additional comments box’ becomes mandatory and your registered outlet number gets a notification informing you of the same.
How can I get a summary of my customer feedback?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: 1.Select Reporting from the dashboard navigation menu. 2.You'll be redirected to the Generate Report page. 3.Now for Report Type select Feedback. 4.Select ...

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Customer List & Search has a new home!
You can find the Customer List option on the top right of Customers page, accessible from the Navigation Menu. You can also find specific customers from the list using the Search function, available on the top right of the list itself.
Add Optional Tags
Send the campaigns to the customers belonging to a particular tag. These tags are created from the Customers section on the side-bar of the business dashboard.
Campaign Details
Click on any campaign to see its performance statistics.
Segment
A segment is a group of customers you'd like to target for the auto-engage campaigns!
Template Mode
Select the mode - Whatsapp, Email or SMS by which the campaign will reach the customer!

Growing Your Business | Feedback | Knowledge Base