Loyalty
First steps to get started with Thrive Now
We hope you were able to login successfully, and start the process of setting up your Thrive store. Here are a few more things you can do to make sure your customers are incentivised to place their order with your restaurant. Set up your Menu Your ...
How does a customer earn Cashback?
A customer can earn 'Cashback' for every purchase made at the business. The business will decide what percentage of a customers spend they are to return as 'Cashback' into their digital wallet. Examples: Single Tier Program: Customer earns INR 1 as ...
How does a customer earn points?
A customer can earn loyalty points for every purchase made at the business. Here are the two available models available to you to issue points to your customers: 1. Spend Based: A customer earns points proportionately to how much he or she spends on ...
What types of loyalty program can I create?
There are two broad types of loyalty programs supported by Thrive Now: A] Points: Points programs are among the most popular types of customer loyalty programs. They're useful because points are easy to earn and easy to redeem. Customer earns points ...
What type of offers can I create for the rewards?
The types of Offers are as follows: 1.Percentage Off Example: Enjoy 15% off your bill today! 2.Rupees Off Example: Enjoy INR 100 off your bill today! 3.Free Item Example: Enjoy a free chocolate brownie today! 4.Single Item Markdown (% off) Example: ...
Where can I find my loyalty program performance summary?
The summary of your loyalty program performance can be found on the ‘Loyalty’ section of the Merchant Dashboard.
How does Point Expiry work?
Point expiry works based on a customers in-activity at your business. For example, if the point expiry period is set at 365 days or 1 year, a customers points will expire if he or she does not make a transaction for 365 days. Examples: Point Expiry ...
Why are loyalty programs important?
Like personal relationships, customer relationships are successful when both parties feel they are getting something beneficial from the relationship. Customers give you their support when they buy from you, and in return, loyalty rewards like ...
How often do expiry SMSs go out to customers?
You can send upto 2 expiry SMS's to the customers.
What are the different types of placeholders available for custom SMS's?
Below are all the placeholders available. You can use this to add custom values to your SMS content and make the message personalized for each user.
Which type of loyalty programs can I set up? (POS + Thrive, NON POS + Non Thrive)
Below are the Types of Rewards Available:
How can I restrict earning points on certain products?
You can do this from the Business Dashboard in the Loyalty section Select the Program Select the Earning Set up the Logic Click on Advanced Settings Update the specific items customer can earn on Here's a quick video that will help you understand and ...
How do I set up my own SMS content for the Loyalty program?
You need to approve all SMSs on your DLT Portal. Once you have approved all the content, you can to email us the content with the template ids in this format on success@hashtagloyalty.com Link to DLT Template Creator ...
How can I set up tiers for my Loyalty Program?
This can be done via the Business Dashboard, under the Loyalty section. Follow the steps given below - 1. Click on the 'create loyalty program' button on the top right corner of the page. 2. The tier-based system is available for the Cashback ...
Can I set a minimum ‘spend amount’ required for customers to earn points?
Yes, you can set a minimum spend amount required for customers to earn points. This can be done via Advanced Settings, under Loyalty on your Thrive Business Dashboard. Click here to follow the steps.
How many times can a customer redeem a reward?
Ideally, a customer should be allowed to redeem only 1 reward per bill. However, we have provided an option for you to redeem multiple rewards on a single bill. This stands true for non-integrated businesses only. In the case of Thrive & POS ...
Can I redeem multiple rewards on 1 bill?
No, only 1 reward can be redeemed on single bill.
Can we limit the number of points a customer earns on each transaction?
Yes you can limit the number of points a customer earns on each transaction. This can be updated via the Business Dashboard in your Advanced Settings. If you would like to know how to do this in detail, here’s a quick video to take you through the ...
Which types of rewards can we create? (POS + Thrive, NON POS + Non Thrive)
To know the types of rewards you can create, look at the table below. It has all available rewards, and has different parameters set too. If you have any questions regarding the same, reach out to our success team at success@hashtagloyalty.com, and ...
How do Tier based Loyalty Programs work & how can I enable them?
To create a Tier Based Loyalty Program, follow the steps mentioned below: Login to your Business Dashboard In the main menu on the left hand side of the page, click on Loyalty and click on Create Loyalty Program (the button on the top right corner) ...
How can I set up a loyalty program?
This can be done via your Business Dashboard, under the Loyalty section. Follow the steps given below - 1. Click on the 'create loyalty program' button on the top right corner of the page. 2. Select the type of Loyalty program you want to set up. A ...