Misc. Settings
Implement table ordering at your restaurant if you haven't already!
Now reopen your restaurant safely using the dine-in module on your existing Thrive ordering system. Let's have a look at it! Table Ordering for CDRs & Fine Dines: Most suited for CDRs & fine-dines! It enables diners to place multiple orders and once ...
How to switch the store on / off for the day?
This can be done via the order management dashboard by accessing the Settings page from the menu and toggling the button on/ off for store availability.
How to edit an order?
This can be done using the Order Dashboard. The steps are as follows: Select the Order Card for which you want to Edit the order. The card will expand into one with complete Order Details, here you will get an option to Edit the order. On choosing to ...
How to accept and cancel an order?
This can be done via the order management dashboard by simply clicking the status dropdown on the order card and choosing the cancel option.
How to view past orders?
The previous orders for a past date can be viewed on the order management dashboard by accessing the Recent Orders page from the menu.
How to update the order status from Food Ready to Dispatched / Delivered?
This can be done via the order management dashboard by simply clicking the status dropdown on the order card and choosing the relevant option.
What is preparation time?
It is the time, defined by you, within which the order is expected to be prepared and ready for delivery or pickup. The preparation time is assigned while accepting an order itself.
Can I open the Order Management Dashboard on my mobile?
Yes, you can open and access the Order Management Dashboard via the Chrome browser on your mobile.
How do I activate an abandoned cart offer for my customers?
Abandoned cart reminders can help you bring back customers who’ve left the purchase cycle without completing it. They can be further incentivized with an offer added to this communication. If you would like to activate an offer for abandoned cart ...
Check out the all new Online Ordering Overview page!
Now get all your Thrive online ordering performance metrics in one location, thanks to the all new Overview Page! What information can you find on the Online Ordering Overview page? - See how much you've saved in commission fees by delivering ...
How do I enter my what3words on the Thrive order links?
To add your what3words on the store / restaurant order links from Thrive, follow the steps given below: Open the Thrive store link of the restaurant from where you would like to place the order. Since you’d like a delivery, you can choose that option ...
How to activate or deactivate delivery, pickup or dine-in for my store?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: Select Settings from the dashboard navigation. Select Online Ordering from the settings tab. Under Ordering Basics you can activate or deactivate Delivery, ...
How do I create an order via the Order Management Dashboard?
This can be done for deliveries or pickups via your order management dashboard, which your staff can control. Follow the steps given below: Click on the ‘+ Add Delivery / Pickup Order’ button on the top of your dashboard. Fill in the details of the ...
How do I set up my credentials for order dashboard?
Please follow the steps given below: Click on Set up order dashboard button. The username is the merchant id and the password needs to be added in the Create password and Confirm password fields. Click on Continue and you're credentials are set-up! ...
How to switch off your store for an indefinite time?
To switch off your store for an indefinite amount of time, please write to us on sucess@hashtagloyalty.com