Online Delivery
What do you mean by scheduled time for delivery orders?
Scheduled time refers to when the customer has placed an order for a particular time slot. We need to ensure that the rider reaches on time (based on the kms) and delivers the order within that particular slot. For example: Scheduled between 7.30pm - ...
What are the charges for Third Party Delivery?
The rates for our delivery partners can be viewed in the sheet below: https://docs.google.com/spreadsheets/d/e/2PACX-1vQQHvkTsNGceAv8CbHaIc3x3lx6ANlTLNvWf642KEMVdNgNyqPLyY1PTUNXd-Bwp7mtgyHB86T4o689/pubhtml?gid=414075430&single=true
How to add or change the contact number for correspondence with third-party riders?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: 1.Select Settings from the dashboard navigation. 2.Select Online Ordering from the settings tab. 3.Under Communication Details you can update the Contact ...
What is Wefast delivery insurance?
Insurance offers protection against any damage during delivery or if the order is not delivered. Wefast charges 0.8% of order value as insurance over and above the delivery fee. Kindly share all the details with the team regarding the orders - order ...
How to change the preferred third party delivery partners?
This can be done via your ‘Business Dashboard’. 1. Go to Settings from the main navigation menu. 2. Scroll down to Integrations and select Delivery. 3. The delivery partner preference page will open as below, here select your preference and click ...
What is the Hybrid Delivery option? How will the customer be charged?
Hybrid Delivery This options implies that you will fulfil the delivery of orders either using your own your staff or using the integrated third-party services. In this case, you can select between Self and Third Party while accepting an order itself. ...
Is third party delivery serviceability available for my area?
You can check the serviceable areas for third party delivery in this sheet: https://docs.google.com/spreadsheets/d/1xVibGLPA_K0Vj5kX94eCVb4NPId2ie_tow7iqnQI_yk/edit#gid=0
How to assign a new rider?
This can be done via the order management dashboard by simply clicking the pencil icon next to the existing rider on the order card. The system will automatically search to match a new rider and assign them to the order.
How does rider assignment work?
Rider assignment is done automatically by our system using a matching algorithm based on their availability, preparation time and the delivery location. For deliveries within 7km it matches with riders from Shadowfax and beyond 7km it matches with ...
How to change the delivery type to self?
This can be done via the order management dashboard by simply clicking the pencil icon next to the existing rider on the order card. You will then get an option to then choose between self and third party, thus you can switch between them ...
How to reschedule the delivery time?
This can be done via the order management dashboard by simply clicking the pencil icon next to the existing delivery time on the order card, and editing it to the new time as required. In case of upcoming orders, the same can be done from the Future ...
What is the difference between QSR and Table Ordering options in Dine-in?
The QSR - Quick Service Restaurant/ Instant Odrering Dine-in option works in a manner wherein the customer can place an order while at the outlet and complete the order by paying at checkout immediately. For example: https://thrivenow.in/fully-loaded ...
How is delivery time calculated?
The delivery time is calculated as a sum of the pre-defined preparation time and estimated delivery time, currently at 20 minutes and 30 minutes respectively.
What are the different delivery types?
There are two types of delivery, self and third party. In case of self, the delivery is fulfilled by your own staff as opposed to a rider from a delivery fleet in case of a third party.
How long does it take to assign a new rider?
It typically takes up to 5 minutes to assign a new rider to an order
How are delivery fees calculated?
The delivery fees, applicable to self and third party both, are configured during the order app setup. It is calculated as a sum (A) of cost for base distance (B) and an additional charge (C) for each subsequent km (D) above the base. Thus, A = B + ...
How to track the rider's location?
On confirmation of the order, customers receive an SMS communication with the details of the rider, along with a tracking link from the fulfilment partner.
How to split the delivery charge with customers? What is the difference between Fixed and Percentage fee?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: Select Settings from the dashboard navigation. Scroll down to the Online Ordering section. Scroll down to Ordering Mode and Delivery within the same. You ...
How to change the maximum delivery distance for my store?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: Select Settings from the dashboard navigation. Select Online Ordering from the settings tab. Under Delivery you can change the maximum delivery distance for ...
What are self, third-party and hybrid delivery types? How to change between them?
The different delivery types that you can choose from are as follows: Self Delivery This options implies that you will fulfil the delivery of orders using your own staff. In this case, you have to arrange for the delivery personnel to fulfil the ...
How to activate or deactivate dine-in QSR/ Instant Ordering on my order site/ Thrive URL?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: Select Settings from the dashboard navigation. Scroll down to the Online Ordering section. Go to Ordering Basics and scroll to the Dine-in section. Here you ...
How to add or change a minimum order value for delivery or pickup?
This can be done via the Business Dashboard using the Settings. Follow the steps given below: Select Settings from the dashboard navigation. Select Online Ordering from the settings tab. Under Minimum Order Value you can add the same for delivery or ...