How long does a refund take to reach a customer?

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• How can I change my brand email and contact number?

  The outlet contact number is displayed on the ordering URL for the customer to reach out to your brand for their order-related queries. This can be done via the Business Dashboard using the Settings. Follow the steps given below: 1. Select Settings ...

• What is the difference between Full Address and Address on Maps?

  The Full Address is the detailed address of your restaurant which is shown to the Customers on your Thrive Ordering Site and to the 3rd Party Delivery Riders for Pickup. The Address on Maps is a Google Maps linked field which will register your ...

• Why am I not getting the GST that my customers are paying into my account?

  As per the CGST rules, Thrive , as an e-commerce operator are liable to withhold the GST liability on restaurant sales made through our platform and disclose the same in GSTR 1. Hence, we are collecting and paying them directly to the government. ...

• What are the Thrive features included in the charges/ commercials?

  The Thrive features included in the basic charges/ commercials are as follows: - Menu & Ordering website for Delivery, Pick-up & Dine-in - Universal Order Management Dashboard - Business Dashboard with Performance and Customer Insights - Promo-code ...

• How to add/ embed Thrive on your website?

  Follow the steps below to add/ embed Thrive on your website: 1. Create a new HTML page with the thrive ordering page as an iframe. 2. Host the HTML on your domain. Eg. copperchimney.delivery or however you want to configure the same.If you've set up ...