What is preparation time?
It is the time, defined by you, within which the order is expected to be prepared and ready for delivery or pickup. The preparation time is assigned while accepting an order itself.
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How is delivery time calculated?
The delivery time is calculated as a sum of the pre-defined preparation time and estimated delivery time, currently at 20 minutes and 30 minutes respectively.
What is pick up time?
It is the scheduled time, available as 15 minute slots through the day, during which the customer shall visit your outlet and collect their order.
How does rider assignment work?
Rider assignment is done automatically by our system using a matching algorithm based on their availability, preparation time and the delivery location. For deliveries within 7km it matches with riders from Shadowfax and beyond 7km it matches with ...
How to reschedule the delivery time?
This can be done via the order management dashboard by simply clicking the pencil icon next to the existing delivery time on the order card, and editing it to the new time as required. In case of upcoming orders, the same can be done from the Future ...
How to reschedule the pick up time?
This can be done via the order management dashboard by simply clicking the pencil icon next to the existing pick up time on the order card, and editing it to the new time as required. In case of upcoming orders, the same can be done from the Future ...